What do you do when your chiller needs major repairs to keep it going and summer is fast approaching? And what if that chiller serves a critical area like a server room, the heartbeat of the business? Our customer needed their chiller for this critical server room operational and to be so quickly.

A Powers customer had been nursing along an older boiler in their office building during the week of the “Snowmageddon 2021” when it appeared more active measures would be needed to keep it going. He had been getting updated information at his home through the Siemens Building Automation System. Toward the end of a snowy day, the boiler finally gave out. It was old and frozen and just wouldn’t stay online. The call to Powers went out, and by 5:30 that evening Powers was on site addressing the issues.

There was already a foot of snow on the ground and temperatures were hovering near zero when the staff at Conway Regional Medical Center in Conway, Ark., called Powers with an immediate need. Their air handling unit that served their operating rooms had a ruptured hot water coil, and surgeries and procedures were scheduled for the next day.

When extreme winter weather caused a waterline to break in the parking deck at Armor Bank in Little Rock, Ark., and the plumbing vendor wasn't able to respond, Powers got the call instead. On-call Mechanical Service Tech Josh Cox and our Vice-President of Service David Squires took on the challenge of seeing what they could do to help.